All content on this website including the logo, graphics, text, design is the property of & protected by copyright. Nothing to be copied, downloaded, uploaded, published and transmitted without prior written permission.

Customer’s Choice

The Final Decision: Please note that all orders will be processed as per the customer’s choice only & recipient choice in no way will be entertained for exchanging the product/s under any circumstance. All orders will be executed only after the customer confirms it & will be treated as final.

Non-Refund for Order Executed Perishable Items

For Surprises the delivery of items will be attempted only once. These items are made/procured on the order of the customer. Being customized in nature, there will be no refund against such items.

Order Cancellation

In every case that a customer wants to cancel an order, Customers must contact us to cancel an order through phone call. If order is cancelled 24 hrs before the delivery time 100% money return to the customer as per the selected payment gateway terms. In general customer will get the money back ASAP

Order Rejection

We may Reject at any point of time any order without any reason because of natural calamities


You will receive e-mails to its users about New Surprises. Users may opt out of the mailing list by sending a cancellation email to bookursurprise if they do not want to receive any further mails.

Product Unavailability

Will make sure Surprises displayed in website will be available all the time. If a product is unavailable, a similar product nearest to the description of that ordered, will be delivered.

Delivery Policy

All orders for delivery within (Hyderabad) should be placed atleast1 day in advance to the date of delivery.

We do not CHANGE or CANCEL AN ORDER after shipping.

We are not responsible for delivery to the wrong address if that is the address given to us by the customer.

We are not responsible for late deliveries incase the recipient is not at home. We will give the item to Watchmen/Security/Neighbors in case if the receiver is not at home.

Returns Policy

There is no return policy , order once placed and received by the customer, guardian,security guard,reception cannot be returned back at what so ever may be the condition.

You may not use website for any of the following purposes:

Interference or Disruption of networks or websites connected to our website.
• Developing, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
• Transmission of material that encourages conduct that’s a criminal offence and results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
• Obtaining unauthorized access to other computer systems.
• Interference with any other person’s use or enjoyment of our website AND breaching any laws concerning the use of public telecommunications networks.
• Dissemination of any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Intellectual property limitations
• possess ownership or license to copyright and all other intellectual property rights in the content of this website. Also, except as expressly set out below, all rights are reserved. Remember, our content is offered primarily for marketing business.
• You may retrieve and display our website content on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
• You may not otherwise reproduce, modify copy or distribute or use for commercial purposes any of the materials or content of our website without our written permission.
• No license is granted to you to use any of ours or affiliated companies trade mark.

• All content and services on this website are provided at the user’s own risk and does not make any representation or give any warranty in respect of the website and its content. In particular, we disclaim all liability in connection with the following:
• None of our website contents forms part of any subsequent contract entered into for the purchase of our products or services; nor are it’s representations to be relied upon in purchasing such products or services.
• To the full extent allowed by applicable law, will not be liable to the use of our website or to any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) OR any other indirect, special or punitive damages whatsoever that arise out of or are related to our website.
• Nothing in the above paragraph shall exclude our liability for personal injury or death caused by its negligence.
• The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary.
• All sales are subjected to our conditions of sales.
• The owner of the retains the right to refuse any order unconditionally.
• Exact delivery timing’s are not guaranteed and will be delivered in respected time slot as selected by customer.
• Terms & Conditions may change without prior notice.
• Please read all the terms and conditions before placing of an order.
• An order shall constitute acceptance by you of our terms and conditions.